Removing vSCOUT vSTREAM Embedded and vSTREAM Agent: Difference between revisions

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== Introduction ==
== Introduction ==


Removal of vSCOUT, vSTREAM Embedded and vSTREAM Agent on Windows hosts can be difficult.
Removal of vSCOUT, vSTREAM Embedded and vSTREAM Agent on Windows hosts can be challeging.  Examples are vSCOUT.  


 
 


== Solution ==
== Solution ==
Examples are given for vSCOUT.  vSTREAM Embedded and vSTREAM Agent follow identical procedures.


=== Option 1: control panel (preference) ===
=== Option 1: control panel (preference) ===
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[[File:vSCOUTUninstallProgram.png|border|center|vSCOUTUninstallProgram.png]]
[[File:vSCOUTUninstallProgram.png|border|center|700px|vSCOUTUninstallProgram.png]]


 
 
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=== Option 2: silent uninstall (optional) ===
=== Option 2: silent uninstall (optional) ===


<span style="background-color:#FFFF00;">You must use the same installation file as&nbsp;used during&nbsp; installation.</span>&nbsp; The agent can be uninstalled from a command shell.&nbsp; Open the&nbsp;command shell as Administrator.&nbsp; The services will be stopped automatically. A reboot may be required.
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{{#invoke:Message box|ambox |type=speedy|text=You must use the same installation file that was used during installation.}}
 
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The agent can be uninstalled from a command shell.&nbsp; Open the&nbsp;command shell as Administrator.&nbsp; The services will be stopped automatically. A reboot may be required.


If the agent was installed using the .exe installer. Example:
If the agent was installed using the .exe installer. Example:
<pre>is-6110-xxxx-vSCOUT.exe /s /x /v/qn</pre>
<pre>is-6110-336-vSCOUT-x64.exe /s /x /v/qn</pre>


If the agent was installed using the .msi&nbsp;installer. Example:
If the agent was installed using the .msi&nbsp;installer. Example:
<pre>msiexec /x is-6110-xxxx-vSCOUT.msi /qn</pre>
<pre>msiexec /x is-6110-336-vSCOUT-x64.msi /qn</pre>


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*The processes (Task Manager) nsprobe and procmanager are no longer running  
*The processes (Task Manager) nsprobe and procmanager are no longer running  
*The installation folder (ex. C:\NETSCOUT\) still exists but is empty  
*Part of the installation folder (ex. C:\NETSCOUT\) may still exists but should be&nbsp;empty  


Before removal:
Before removal:
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[[File:InstallDirBeforeRemoval.png|border|center|InstallDirBeforeRemoval.png]]
[[File:InstallDirBeforeRemoval.png|border|center|700px|InstallDirBeforeRemoval.png]]


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&nbsp;


After removal:
After removal (if still exists):


&nbsp;
&nbsp;


[[File:InstallDirAfterRemoval.png|border|center|InstallDirAfterRemoval.png]]
[[File:InstallDirAfterRemoval.png|border|center|700px|InstallDirAfterRemoval.png]]


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&nbsp;
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=== Problem solving ===
=== Problem solving ===


If for any reason the above procedures don't work, the most likely solution is to reinstall the software with default parameters and then removing it immediately via control panel.&nbsp; The easiest way to do this is by double clicking the&nbsp;exe-installer and follow the onscreen instructions/&nbsp;
If for any reason the above procedures don't work, the most likely solution is to reinstall the software with default parameters and then removing it immediately via control panel (option 1).&nbsp; The simplest&nbsp;way to do this is by double clicking the&nbsp;exe-installer and follow the onscreen instructions/&nbsp;
 
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[[Category:Pages with broken file links]]

Latest revision as of 11:54, 21 June 2020

Introduction

Removal of vSCOUT, vSTREAM Embedded and vSTREAM Agent on Windows hosts can be challeging.  Examples are vSCOUT.  

 

Solution

Examples are given for vSCOUT.  vSTREAM Embedded and vSTREAM Agent follow identical procedures.

Option 1: control panel (preference)

vSCOUT, vSTREAM Embedded and vSTREAM Agent can be uninstalled in all supported Microsoft Windows environments using the standard Add/Remove Programs option in the Control Panel.

 

vSCOUTUninstallProgram.png
vSCOUTUninstallProgram.png

 

Option 2: silent uninstall (optional)

 

 

The agent can be uninstalled from a command shell.  Open the command shell as Administrator.  The services will be stopped automatically. A reboot may be required.

If the agent was installed using the .exe installer. Example: 

is-6110-336-vSCOUT-x64.exe /s /x /v/qn

If the agent was installed using the .msi installer. Example: 

msiexec /x is-6110-336-vSCOUT-x64.msi /qn

 

Check uninstallation

 

 

The software is uninstalled successfully when both conditions are met:

  • The processes (Task Manager) nsprobe and procmanager are no longer running
  • Part of the installation folder (ex. C:\NETSCOUT\) may still exists but should be empty

Before removal:

 

InstallDirBeforeRemoval.png
InstallDirBeforeRemoval.png

 

After removal (if still exists):

 

InstallDirAfterRemoval.png
InstallDirAfterRemoval.png

 

Problem solving

If for any reason the above procedures don't work, the most likely solution is to reinstall the software with default parameters and then removing it immediately via control panel (option 1).  The simplest way to do this is by double clicking the exe-installer and follow the onscreen instructions/ 

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