Reset hardware pulse to factory defaults: Difference between revisions
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== Introduction == | == Introduction == | ||
This procedure will reset configuration, unclaim the | This procedure will reset configuration, unclaim the Pulse (nGeniusPULSE) and remove cloud association (TruView Live). | ||
You need two type AA batteries to perform this procedure. | |||
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== Solution == | == Solution == | ||
=== Power cycle === | |||
Power cycle the Pulse by de/attach it form the PoE enabled switch or by pushing the power button for 2 seconds to turn off/on the Pulse. | |||
You do not need to power cycle the Pulse prior to resetting to factory details. | |||
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=== Reset to factory defaults === | === Reset to factory defaults === | ||
*Detach the | *Detach the Pulse from the switch and insert two type AA batteries | ||
*From a powered-off state, press and hold the power button for about 30 seconds | *From a powered-off state, press and hold the power button for about 30 seconds | ||
**The symbols are all YELLOW during the first 15 seconds, then change to GREEN while "marching upwards" for another 15 seconds. When | **The symbols are all YELLOW during the first 15 seconds, then change to GREEN while "marching upwards" for another 15 seconds. When all symbols all flash GREEN simultaneously, release the power button | ||
**The symbols stay GREEN and "march downwards" while the | **The symbols stay GREEN and "march downwards" while the Pulse powers-off to indicate a successful "factory defaults" operation | ||
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The pulse is now configured for DHCP. | The pulse is now configured for DHCP. | ||
*<span style="background-color:#FFFF00;">Remove the batteries</span>, attach the | *<span style="background-color:#FFFF00;">Remove the previously installed batteries</span>, attach the Pulse to the PoE enabled switch and wait until the DHCP symbol illuminates. | ||
*Use a web brower to connect to the | *Use a web brower to connect to the Pulse. | ||
**To facilitate locating the IP address, the MAC address is printed on the back of the | **To facilitate locating the IP address, the MAC address is printed on the back of the Pulse | ||
Latest revision as of 14:30, 21 July 2018
Introduction
This procedure will reset configuration, unclaim the Pulse (nGeniusPULSE) and remove cloud association (TruView Live).
You need two type AA batteries to perform this procedure.
Solution
Power cycle
Power cycle the Pulse by de/attach it form the PoE enabled switch or by pushing the power button for 2 seconds to turn off/on the Pulse.
You do not need to power cycle the Pulse prior to resetting to factory details.
Reset to factory defaults
- Detach the Pulse from the switch and insert two type AA batteries
- From a powered-off state, press and hold the power button for about 30 seconds
- The symbols are all YELLOW during the first 15 seconds, then change to GREEN while "marching upwards" for another 15 seconds. When all symbols all flash GREEN simultaneously, release the power button
- The symbols stay GREEN and "march downwards" while the Pulse powers-off to indicate a successful "factory defaults" operation
- If you hold the power button for too long, the symbols turn YELLOW and "march downward" to indicate a failed attempt to restore the factory defaults
Reconfiguration
The pulse is now configured for DHCP.
- Remove the previously installed batteries, attach the Pulse to the PoE enabled switch and wait until the DHCP symbol illuminates.
- Use a web brower to connect to the Pulse.
- To facilitate locating the IP address, the MAC address is printed on the back of the Pulse