Creating logs for TAC: Difference between revisions
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(Created page with " == Introduction == In case of a problem, it is best to gather logs from nGeniusPULSE as soon as possible and save them for TAC. To same time, you may as well attach t...") |
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== Introduction == | == Introduction == | ||
In case of | In case of problems with the tool, it is recommended to create a set of log files as soon as possible and preferably before restarting any service or the applicance. | ||
Attach this file immediately to the message by which you open a support ticket; it will save time. | |||
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== Solution == | == Solution == | ||
Login to | Login to nGeniusPULSE as nGPadmin. | ||
Keep all services running and run the following script: | |||
<pre>$ sudo ./opt/ | <pre>$ sudo ./opt/ngp/appliance/techsupp.sh</pre> | ||
Should output: | |||
<pre> | <pre>Beginning nGeniusPULSE log collection. This may take a few minutes. Please wait... | ||
Beginning nGeniusPULSE log collection. This may take a few minutes. Please wait... | |||
Gathering platform information... | Gathering platform information... | ||
Gathering configuration information... | Gathering configuration information... | ||
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</pre> | </pre> | ||
File is located at /var/lib/ngp/appliance/logs/. | |||
Retrieve this log and attach it to the ticket. | |||
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Latest revision as of 07:03, 19 April 2020
Introduction
In case of problems with the tool, it is recommended to create a set of log files as soon as possible and preferably before restarting any service or the applicance.
Attach this file immediately to the message by which you open a support ticket; it will save time.
Solution
Login to nGeniusPULSE as nGPadmin.
Keep all services running and run the following script:
$ sudo ./opt/ngp/appliance/techsupp.sh
Should output:
Beginning nGeniusPULSE log collection. This may take a few minutes. Please wait...
Gathering platform information...
Gathering configuration information...
Gathering log files...
Gathering application information...
Packaging collected files...
==========================================
Log collection completed
Location: /var/lib/ngp/appliance/logs
Filename: /var/lib/ngp/appliance/logs/YYYYMMDD-HHMM-hostname-nGPlogs.tar.gz
==========================================
File is located at /var/lib/ngp/appliance/logs/.
Retrieve this log and attach it to the ticket.