Upgrade procedure for non Link-Live users: Difference between revisions

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== Solution ==
== Solution ==


*Download the latest firmware from MyNetscout [https://enterprise.netscout.com/support/downloads/55999/LinkRunner+G2+Smart+Network+Tester here]. Don't unzip; just copy the zip file to the micro SD card provided with the unit  
*Download the latest firmware from MyNetscout [https://enterprise.netscout.com/support/downloads/55999/LinkRunner+G2+Smart+Network+Tester here]  
*Power off your LRG2 unit  
*Don't unzip; just copy the zip file to the micro SD card provided with the unit  
*Power off your LRG2 unit  
*Press and hold (at the same time) the volume-up button and the power button on your LRG2 unit  
*Press and hold (at the same time) the volume-up button and the power button on your LRG2 unit  
*The LRG2 unit will power on and enter recovery mode  
*The LRG2 unit will power on and enter recovery mode  
*Use the volume buttons up/down to select “apply update from SD card”, and use the power button to confirm the selection  
*Use the volume buttons up/down to select “apply update from SD card”, and use the power button to confirm the selection  


[https://netscout.desk.com/customer/portal/attachments/839586 https://netscout.desk.com/customer/portal/attachments/839586]
 


*Use the volume buttons up/down to select the LRG2 firmware that you copied to the micro SD card and select upgrade
[[File:LRG2RecoveryMode.png|border|center|300px|LRG2RecoveryMode.png]]


[https://netscout.desk.com/customer/portal/attachments/839587 https://netscout.desk.com/customer/portal/attachments/839587]
 


*Restart your LRG2 unit.
*Use the volume buttons up/down to select the LRG2 firmware that you copied to the micro SD card and select upgrade
*After power-up, on the Home screen enter  '''Device Settings '''>'''About Tester '''>'''CHECK FOR UPDATES''', and check if the version number been updated to the latest version
 
[https://netscout.desk.com/customer/portal/attachments/839588 https://netscout.desk.com/customer/portal/attachments/839588]


 
 


 
[[File:LRG2ManualUpdate.png|border|center|300px|LRG2ManualUpdate.png]]


 
 


 
*Restart your LRG2 unit.
*After power-up, on the Home screen enter  '''Device Settings '''>'''About Tester '''>'''CHECK FOR UPDATES''', and check if the version number been updated to the latest version


 
 


 
[[File:LRG2AboutTester.png|border|center|300px|LRG2AboutTester.png]]

Latest revision as of 19:21, 8 January 2019

Introduction

 

 

If for any reason your unit is not claimed in Link-Live, then you will need to follow this manual update procedure.

 

Solution

  • Download the latest firmware from MyNetscout here
  • Don't unzip; just copy the zip file to the micro SD card provided with the unit
  • Power off your LRG2 unit
  • Press and hold (at the same time) the volume-up button and the power button on your LRG2 unit
  • The LRG2 unit will power on and enter recovery mode
  • Use the volume buttons up/down to select “apply update from SD card”, and use the power button to confirm the selection

 

LRG2RecoveryMode.png
LRG2RecoveryMode.png

 

  • Use the volume buttons up/down to select the LRG2 firmware that you copied to the micro SD card and select upgrade

 

LRG2ManualUpdate.png
LRG2ManualUpdate.png

 

  • Restart your LRG2 unit.
  • After power-up, on the Home screen enter  Device Settings >About Tester >CHECK FOR UPDATES, and check if the version number been updated to the latest version

 

LRG2AboutTester.png
LRG2AboutTester.png
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