License unlock: Difference between revisions

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== Introduction ==
== Introduction ==


NetScout license if bound to the IP address or the Host ID of the nGenius Server.  In case the nGenius Server is relocated to other physical of virtual hardware, the license must be unlocked.  
NetScout license are bound to the IP address or Host ID of the nGenius ONE or PULSE Server.  In case the nGenius Server is moved to other physical of virtual hardware, the existing license must be unlocked.  


 
 
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=== Host ID ===
=== Host ID ===


To unlock the license, you don't need the current or new Host ID but you will need it at a later stage to re-register the serial number/license key.
To unlock the license, you don't need the current or new Host ID.  You will need the new Host ID at a later stage and to re-register.


The Host ID are the last eight characters of the server's MAC address without separators.  Alternatively,  the IP address of the server can also be used to register the serial number/license key.
The Host ID are the last eight characters of the server's MAC address (case unsensitive, without separators).  Alternatively, the IP address of the server can also be used to register the serial number/license key.


 
 
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If you have no record of the product you bought, or you are uncertain which serial numbers to unlock and you are a COMCERT customer, we can help you with that.
If you have no record of the product you bought, or you are uncertain which serial numbers to unlock and you are a COMCERT customer, we can help you with that.


All serial numbers start with '400...'
The&nbsp;serial numbers format is <code>40000nnnnn</code>


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=== Unlock the license ===
=== Unlock the license ===


Go to [https://my.netscout.com https://my.netscout.com] and login with your MyNetScout credentials.
Go to [https://my.netscout.com https://my.netscout.com] and login with your personal MyNetScout credentials.


On the home page titled '''OVERVIEW''', expand the section '''Utilities''' on the left hand side.&nbsp;
On the home page titled '''OVERVIEW''', expand the section '''Utilities''' on the left hand side.


Fill in the form and click '''Submit'''.
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[[File:MyNTCTLicenseUnlock.png|border|center|500px|MyNTCTLicenseUnlock.png]]
 
&nbsp;


The form you'll receive&nbsp;by email must be completed, signed and returned.
Fill-in the form and click '''Submit'''.


Shortly after this, you'll receive a second email to inform the products are unlocked and the registation process can be repeated for&nbsp;the new Host ID.
The next form you'll receive&nbsp;by email and must be completed, signed and returned ASAP.
 
Shortly after that, you'll receive an email to inform you that the products are unlocked and the registation process can be repeated for&nbsp;the new Host ID.


The entire process typically takes less than 24 hours to complete.
The entire process typically takes less than 24 hours to complete.
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Latest revision as of 08:47, 15 November 2019

Introduction

NetScout license are bound to the IP address or Host ID of the nGenius ONE or PULSE Server.  In case the nGenius Server is moved to other physical of virtual hardware, the existing license must be unlocked.  

 

Solution

Host ID

To unlock the license, you don't need the current or new Host ID.  You will need the new Host ID at a later stage and to re-register.

The Host ID are the last eight characters of the server's MAC address (case unsensitive, without separators).  Alternatively, the IP address of the server can also be used to register the serial number/license key.

 

Serial Number

The Serial Number of the products you want to unlock is required during the unlock process. 

If you have no record of the product you bought, or you are uncertain which serial numbers to unlock and you are a COMCERT customer, we can help you with that.

The serial numbers format is 40000nnnnn

 

Unlock the license

Go to https://my.netscout.com and login with your personal MyNetScout credentials.

On the home page titled OVERVIEW, expand the section Utilities on the left hand side.

 

MyNTCTLicenseUnlock.png
MyNTCTLicenseUnlock.png

 

Fill-in the form and click Submit.

The next form you'll receive by email and must be completed, signed and returned ASAP.

Shortly after that, you'll receive an email to inform you that the products are unlocked and the registation process can be repeated for the new Host ID.

The entire process typically takes less than 24 hours to complete.