Creating logs for TAC: Difference between revisions

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== Solution ==
== Solution ==


Login to nGeniusPULSE as nGPadmin
Login to nGeniusPULSE as nGPadmin.


Run the following script:
Keep all services running and run the following script:
<pre>$ sudo ./opt/ipm/appliance/techsupp.sh</pre>
<pre>$ sudo ./opt/ngp/appliance/techsupp.sh</pre>


Should output:
Should output:

Latest revision as of 07:03, 19 April 2020

Introduction

In case of problems with the tool, it is recommended to create a set of log files as soon as possible and preferably before restarting any service or the applicance.

Attach this file immediately to the message by which you open a support ticket; it will save time.

 

Solution

Login to nGeniusPULSE as nGPadmin.

Keep all services running and run the following script:

$ sudo ./opt/ngp/appliance/techsupp.sh

Should output:

Beginning nGeniusPULSE log collection.  This may take a few minutes. Please wait...
    Gathering platform information...
    Gathering configuration information...
    Gathering log files...
    Gathering application information...
    Packaging collected files...

==========================================
Log collection completed
Location: /var/lib/ngp/appliance/logs
Filename: /var/lib/ngp/appliance/logs/YYYYMMDD-HHMM-hostname-nGPlogs.tar.gz
==========================================

File is located at /var/lib/ngp/appliance/logs/.

Retrieve this log and attach it to the ticket.