Creating log files: Difference between revisions
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== Solution == | == Solution == | ||
Using the SSH client of you choice, login to the command line interface of TVC. Once logged in successfully, execute the following command to create a file containing all the logs required. | |||
Keep all services running and run the following script as sudoer: | Keep all services running and run the following script as sudoer: | ||
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application configengine dds manager portal repository tv-logs_2018-01-19_13-22-44.tar.gz tv-restart-services.sh tv-start-services.sh userdiscovery</pre> | application configengine dds manager portal repository tv-logs_2018-01-19_13-22-44.tar.gz tv-restart-services.sh tv-start-services.sh userdiscovery</pre> | ||
Notice the file '''tv-logs*. ''' This is the file you have to | Notice the file '''tv-logs*. ''' This is the file you have to transfer to support. | ||
These files could be large; make sure to delete | These type of files could be large; make sure to delete afterwards: | ||
<pre># rm tv-logs* | <pre># rm tv-logs* | ||
</pre> | </pre> | ||
Latest revision as of 07:09, 19 April 2020
Introduction
In case of an incident, it is advisable to send logs together with the creation of the ticket or anytime the support engineer asks you to. This solution applies to all TruView devices.
Solution
Using the SSH client of you choice, login to the command line interface of TVC. Once logged in successfully, execute the following command to create a file containing all the logs required.
Keep all services running and run the following script as sudoer:
$ sudo su - # cd /opt/tv # ./collect_logs.sh
Still within the same directory, list all regular files:
# ls appliance collect_logs.sh dataengine flow personality queryengine serverhealth tv-reboot.sh tv-shutdown.sh tv-stop-services.sh application configengine dds manager portal repository tv-logs_2018-01-19_13-22-44.tar.gz tv-restart-services.sh tv-start-services.sh userdiscovery
Notice the file tv-logs*. This is the file you have to transfer to support.
These type of files could be large; make sure to delete afterwards:
# rm tv-logs*