Upgrade procedure for non Link-Live users: Difference between revisions
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== Introduction == | == Introduction == | ||
If your unit is claimed to Link-Live then we highly recommend following the Firmware Update procedure via | If your unit is claimed to Link-Live then we highly recommend following the 'regular' Firmware Update procedure via '''Device Settings'''. <br/> If for any reason your unit is not claimed in Link-Live, then you will need to follow the manual update procedure below. | ||
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*Use the volume buttons up/down to select “apply update from SD card”, and use the power button to confirm the selection | *Use the volume buttons up/down to select “apply update from SD card”, and use the power button to confirm the selection | ||
https://netscout.desk.com/customer/portal/attachments/839586 | [https://netscout.desk.com/customer/portal/attachments/839586 https://netscout.desk.com/customer/portal/attachments/839586] | ||
*Use the volume buttons up/down to select the LRG2 firmware that you copied to the micro SD card and select upgrade | *Use the volume buttons up/down to select the LRG2 firmware that you copied to the micro SD card and select upgrade | ||
https://netscout.desk.com/customer/portal/attachments/839587 | [https://netscout.desk.com/customer/portal/attachments/839587 https://netscout.desk.com/customer/portal/attachments/839587] | ||
*Restart your LRG2 unit. | *Restart your LRG2 unit. | ||
*After power-up, enter | *After power-up, on the Home screen enter '''Device Settings '''>'''About Tester '''>'''CHECK FOR UPDATES''', and check if the version number been updated to the latest version | ||
https://netscout.desk.com/customer/portal/attachments/839588 | [https://netscout.desk.com/customer/portal/attachments/839588 https://netscout.desk.com/customer/portal/attachments/839588] | ||
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Revision as of 19:09, 8 January 2019
Introduction
If your unit is claimed to Link-Live then we highly recommend following the 'regular' Firmware Update procedure via Device Settings.
If for any reason your unit is not claimed in Link-Live, then you will need to follow the manual update procedure below.
Solution
- Download the latest firmware from MyNetscout here. Don't unzip; just copy the zip file to the micro SD card provided with the unit
- Power off your LRG2 unit
- Press and hold (at the same time) the volume-up button and the power button on your LRG2 unit
- The LRG2 unit will power on and enter recovery mode
- Use the volume buttons up/down to select “apply update from SD card”, and use the power button to confirm the selection
https://netscout.desk.com/customer/portal/attachments/839586
- Use the volume buttons up/down to select the LRG2 firmware that you copied to the micro SD card and select upgrade
https://netscout.desk.com/customer/portal/attachments/839587
- Restart your LRG2 unit.
- After power-up, on the Home screen enter Device Settings >About Tester >CHECK FOR UPDATES, and check if the version number been updated to the latest version
https://netscout.desk.com/customer/portal/attachments/839588