DELL SupportAssist Collection: Difference between revisions
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(Created page with "== Introduction == Whenever a COMCERT appliance has a hardware related issue, we are required to provide detailed logs to DELL. In cases where our service desk has no remote access to the appliance, we may also ask for these logs prior to an upgrade or intervention. == Solution == To collect the logs: # Connect and login to iDRAC # Go to '''Maintenance''' > '''SupportAssist''' # Select '''Start a Collection''' # Unless otherwise instructed, accept all defaults # Selec...") |
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The collection process can take a considerable time to complete. | The collection process can take a considerable time to complete. | ||
[[File:DELL TSR Collection.png|left|frameless|800x800px]] | [[File:DELL TSR Collection.png|left|frameless|800x800px]] | ||
A compressed (zip) file will be downloaded to your computer. | |||
Revision as of 13:27, 4 September 2024
Introduction
Whenever a COMCERT appliance has a hardware related issue, we are required to provide detailed logs to DELL.
In cases where our service desk has no remote access to the appliance, we may also ask for these logs prior to an upgrade or intervention.
Solution
To collect the logs:
- Connect and login to iDRAC
- Go to Maintenance > SupportAssist
- Select Start a Collection
- Unless otherwise instructed, accept all defaults
- Select Save Locally
- Select Start
The collection process can take a considerable time to complete.
A compressed (zip) file will be downloaded to your computer.