DELL SupportAssist Collection: Difference between revisions
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Whenever a COMCERT appliance has a hardware related issue, we are required to provide detailed logs to DELL. | Whenever a COMCERT appliance has a hardware related issue, we are required to provide detailed logs to DELL. | ||
When our service desk can't have remote access to the appliance, we may also ask for the same logs prior to an upgrade or intervention. | |||
== Solution == | == Solution == | ||
The server does not to be powered-on, but power must be applied. | |||
To collect the logs: | To collect the logs: | ||
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# Select '''Start a Collection''' | # Select '''Start a Collection''' | ||
# Unless otherwise instructed, accept all defaults | # Unless otherwise instructed, accept all defaults | ||
# Select '''Save Locally''' | # Select '''Save Locally''' and '''Collect''' | ||
The collection process | The collection process takes less than 10 minutest to complete. | ||
[[File:DELL TSR Collection.png|left|frameless|800x800px]] | [[File:DELL TSR Collection.png|left|frameless|800x800px]] | ||
Revision as of 13:38, 4 September 2024
Introduction
Whenever a COMCERT appliance has a hardware related issue, we are required to provide detailed logs to DELL.
When our service desk can't have remote access to the appliance, we may also ask for the same logs prior to an upgrade or intervention.
Solution
The server does not to be powered-on, but power must be applied.
To collect the logs:
- Connect and login to iDRAC
- Go to Maintenance > SupportAssist
- Select Start a Collection
- Unless otherwise instructed, accept all defaults
- Select Save Locally and Collect
The collection process takes less than 10 minutest to complete.
A compressed (zip) file will be downloaded to your computer.