How to open a case with TAC: Difference between revisions
Jump to navigation
Jump to search
No edit summary |
No edit summary |
||
| Line 2: | Line 2: | ||
<span style="font-family:verdana,geneva,sans-serif;">Don't we all hate when a system breaks? Don't worry; a team of experts is standing-by 365 days a year and 24/7 to help you in the most efficient way. </span> | <span style="font-family:verdana,geneva,sans-serif;">Don't we all hate when a system breaks? Don't worry; a team of experts is standing-by 365 days a year and 24/7 to help you in the most efficient way. </span> | ||
<span style="font-family:verdana,geneva,sans-serif;"> | <span style="font-family:verdana,geneva,sans-serif;">Augment the efficiency of the engineer by following these simple guide lines when opening a support case.</span> | ||
<span style="font-family:verdana,geneva,sans-serif;">To open a support ticket with Netscout' Technical Assistance Center, send an e-mail to techsupport@netscout.com.</span> | <span style="font-family:verdana,geneva,sans-serif;">To open a support ticket with Netscout' Technical Assistance Center, send an e-mail to techsupport@netscout.com.</span> | ||
| Line 17: | Line 17: | ||
*<span style="font-family:verdana,geneva,sans-serif;">Describe your problem clearly; add screen shots if possible</span> | *<span style="font-family:verdana,geneva,sans-serif;">Describe your problem clearly; add screen shots if possible</span> | ||
*<span style="font-family:verdana,geneva,sans-serif;">Tell us what troubleshooting steps you already took</span> | *<span style="font-family:verdana,geneva,sans-serif;">Tell us what troubleshooting steps you already took</span> | ||
*<span style="font-family:verdana,geneva,sans-serif;">Whenever possible, attach (recent) log files so the engineer can have a first look at the | *<span style="font-family:verdana,geneva,sans-serif;">Whenever possible, attach (recent) log files so the engineer can have a first look at the proble</span> | ||
<span style="font-family:verdana,geneva,sans-serif;">At the end of the process, please answer to a few survey questions.</span> | |||
Revision as of 13:18, 15 October 2016
Don't we all hate when a system breaks? Don't worry; a team of experts is standing-by 365 days a year and 24/7 to help you in the most efficient way.
Augment the efficiency of the engineer by following these simple guide lines when opening a support case.
To open a support ticket with Netscout' Technical Assistance Center, send an e-mail to techsupport@netscout.com.
- Write in English if possible
- Use a meaningful subject line
- In the body of the message, mention:
- your name
- the number where TAC can reach you during office hours and beyond
- the name of the company you work for
- the Master Care number
- Mention the version number of the software you are using
- Describe your problem clearly; add screen shots if possible
- Tell us what troubleshooting steps you already took
- Whenever possible, attach (recent) log files so the engineer can have a first look at the proble
At the end of the process, please answer to a few survey questions.