MAC address reset: Difference between revisions
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{{#invoke:Message box|ambox |type=content|text=You MUST have a valid support contract for the software you want to reset. If you do not, you will not be able to reactivate the software.}} | {{#invoke:Message box|ambox |type=content|text=You MUST have a valid support contract for the software you want to reset. If you do not, you will not be able to reactivate the software.}} | ||
Login to My AirMagnet at [https://airmagnet.netscout.com/my_airmagnet/ https://airmagnet.netscout.com/my_airmagnet] | Login to My AirMagnet at [https://airmagnet.netscout.com/my_airmagnet/ https://airmagnet.netscout.com/my_airmagnet] | ||
Revision as of 09:08, 18 October 2017
Introduction
When it becomes necessary to assign the existing license to another MAC address, follow this procedure to re-assign the license.
Solution
 | You MUST have a valid support contract for the software you want to reset. If you do not, you will not be able to reactivate the software. |
Login to My AirMagnet at https://airmagnet.netscout.com/my_airmagnet
Click the MAC ADDRESS RESET link and complet the request form.
In most cases the reset is granted immediately. The website suggests to use the Update Tool to reassign the now unassigned license to the new MAC address but this procedure is likely to fail.
We recommend to use the following procedure:
- Reboot the laptop or computer to make sure no reminent parts of the AirMagnet software remain in memory.
- For Wifi Analyzer Pro, go to the folder "C:\Program Files (x86)\AirMagnet Inc\AirMagnet Laptop\"
- For Survey and Survey Pro, go to the folder "C:\Program Files (x86)\AirMagnet Inc\AirMagnet Surveyor\"
- For Spectrum XT, go to the folder "C:\Program Files (x86)\AirMagnet Inc\AirMagnet Spectrum XT\"
- Find the file with the *.lic extension and rename it to *.lic.bak. These should be only one file of this type in this folder.
- Start the AirMagnet software the usual way. and follow the instructions on the screen.
- Either activate the software online or download the license file from your My AirMagnet account.
The software is now bound to the new MAC address.