Reset hardware pulse to factory defaults

Introduction

This procedure will reset configuration, unclaim the pulse (nGeniusPULSE) and remove cloud association (TruView Live).

You need two type AA batteries to perform this procedure.

 

Solution

Power cycle

Power cycle the pulse by briefly removing it form the PoE enabled switch or by pushing the power button for 1 second to turn it off and again for 1 second to turn it back on.

 

Reset to factory defaults

• Detach the pulse from the switch and insert two type AA batteries
• From a powered-off state, press and hold the power button for about 30 seconds
  • The symbols are all YELLOW during the first 15 seconds, then change to GREEN while "marching upwards" for another 15 seconds. When all symbols all flash GREEN simultaneously, release the power button
  • The symbols stay GREEN and "march downwards" while the pulse powers-off to indicate a successful "factory defaults" operation

• If you hold the power button for too long, the symbols turn YELLOW and "march downward" to indicate a failed attempt to restore the factory defaults

 

Reconfiguration

The pulse is now configured for DHCP.

• Remove the batteries, attach the pulse to the PoE enabled switch and wait until the DHCP symbol illuminates.
• Use a web brower to connect to the pulse. 
  • To facilitate locating the IP address, the MAC address is printed on the back of the pulse