Creating logs for TAC

Introduction

In case of a problem, it is best to gather logs from nGeniusPULSE as soon as possible and save them for TAC. 

To same time, you may as well attach them immediately to the create ticket request

 

Solution

Login to NGP as nGPadmin

Run the following command:

$ sudo ./opt/ipm/appliance/techsupp.sh

Sould output:

[root@hostname ~]$ sudo ./opt/ipm/appliance/techsupp.sh

Beginning nGeniusPULSE log collection.  This may take a few minutes. Please wait...
    Gathering platform information...
    Gathering configuration information...
    Gathering log files...
    Gathering application information...
    Packaging collected files...

==========================================
Log collection completed
Location: /var/lib/ngp/appliance/logs
Filename: /var/lib/ngp/appliance/logs/YYYYMMDD-HHMM-hostname-nGPlogs.tar.gz
==========================================

Logs are stored on the appliance under /var/lib/ngp/appliance/logs/