Creating log files

Introduction

In case of an incident, it is advisable to send logs together with the creation of the ticket or anytime the support engineer asks you to.  This solution applies to all TruView devices.

 

Solution

 

 

Usinging the SSH client of you choise, login to the command line interface of TVC. Once logged in successfully, execute the following command to create a file containing all the logs required.

Keep all services running and run the following script as sudoer:

$ sudo su -
# cd /opt/tv
# ./collect_logs.sh

Still within the same directory, list all regular files:

# ls
appliance    collect_logs.sh  dataengine  flow     personality  queryengine  serverhealth                        tv-reboot.sh            tv-shutdown.sh        tv-stop-services.sh
application  configengine     dds         manager  portal       repository   tv-logs_2018-01-19_13-22-44.tar.gz  tv-restart-services.sh  tv-start-services.sh  userdiscovery

Notice the file tv-logs*.  This is the file you have to send to support.  

These files could be large; make sure to delete the file afterwards:

# rm tv-logs*