MAC address reset
Introduction
When it becomes necessary to assign the existing license to another MAC address, follow this procedure to re-assign the license to a different MAC address.
Solution
 | You must have a valid support contract if you want to use this automated procedure. If you do not have a valid support contract, contact Netscout Technical Support for assistance. |
| AirMagnet Licenses for OptiView XG (Serial Numbers starting with A1159-, A4029- and B4079-) cannot be reassigned to anything else than an OptiView XG (MAC address starting with 00c017). |
Login to My AirMagnet at https://airmagnet.netscout.com/my_airmagnet
Make a copy of the Serial Number and the Serial Key of the product you want to reassign. This might be the right time to upgrade the software to the latest release.
Click the MAC ADDRESS RESET link and complet the request form.
In most cases the reset is granted immediately. The website suggests to use the Update Tool to reassign the now unassigned license to the new MAC address but this procedure is likely to fail.
We recommend to use the following procedure:
- Reboot the laptop or computer to make sure no reminent parts of the AirMagnet software remain in memory.
- For Wifi Analyzer Pro, go to the folder "C:\Program Files (x86)\AirMagnet Inc\AirMagnet Laptop\"
- For Survey and Survey Pro, go to the folder "C:\Program Files (x86)\AirMagnet Inc\AirMagnet Surveyor\"
- For Spectrum XT, go to the folder "C:\Program Files (x86)\AirMagnet Inc\AirMagnet Spectrum XT\"
- Find the file with the *.lic extension and rename it to *.lic.bak. There should be only one file of this type in the folder.
- Start the AirMagnet software the usual way and follow the instructions on the screen to activate the software.
- Either activate the software online or download the license file from your My AirMagnet account.
The software is now bound to the new MAC address.