Creating logs for TAC

Introduction

In case of a problem, it is best to gather logs from nGeniusPULSE as soon as possible.

There's not much TAC can do without a set of recent logs and configuration files.

So, same time and attach them immediately to the "create ticket" request.

 

Solution

Login to nGP as nGPadmin

Run the following script:

$ sudo ./opt/ipm/appliance/techsupp.sh

Should output:

[root@hostname ~]$ sudo ./opt/ipm/appliance/techsupp.sh

Beginning nGeniusPULSE log collection.  This may take a few minutes. Please wait...
    Gathering platform information...
    Gathering configuration information...
    Gathering log files...
    Gathering application information...
    Packaging collected files...

==========================================
Log collection completed
Location: /var/lib/ngp/appliance/logs
Filename: /var/lib/ngp/appliance/logs/YYYYMMDD-HHMM-hostname-nGPlogs.tar.gz
==========================================

Logs are stored on the appliance under /var/lib/ngp/appliance/logs/