Installing anti-virus software on TVC

Introduction

This article has been updated to version 10 of the TVC software.  If you are using older versions, directories and paths may be different.

After the successful installation of TruView central it is recommended to install an anti-virus software on the server. If this is not done properly, the user may notice a significant loss in performance of TruView Central.

 

Solution

This article assumes the TVC software was installed with default settings.

Once anti-virus software is installed on the VPM server it is strongly recommended that you disable the virus scan for the following folders (verify that "include subfolders" is selected during exclusion):

Exclude the TVC Portal and web application directories (and all subdirectories) for reading

The Portal directory is found at: C:\Program Files (x86)\Fluke Networks\Portal\

The Web application directory is found at: C:\Program Files (x86)\Fluke Networks\Visual UpTime Select Web\UpTim

Exclude the entire .NET application cache directory (and all subdirectories) for reading and writing

The .NET application cache directory is found C:\WINDOWS\Microsoft.NET\Framework\<versionnumber>\Temporary ASP.NET Files

The 64-bit .NET application cache directory is found C:\WINDOWS\Microsoft.NET\Framework64\<versionnumber>\Temporary ASP.NET Files

You must enable this exclusion for ALL versions of .NET installed on TVC.

After disabling virus scan, open the statistics window of the virus scanner. Open Web portal and log in. The "last file scanned" in the statistics window should not at any time display the paths excluded. If it does, stop the ASP.NET worker process and try again. Microsoft recommends either excluding or stopping real time monitoring on the scanner. However, it is better to exclude real time monitoring.

For more information, see:
http://support.microsoft.com/default.aspx?scid=kb;en-us;312592.