Creating log files for technical support

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Revision as of 07:29, 2 April 2018 by Bert (talk | contribs) (Created page with " Introductions In most cases, TAC will need a set of log files from nGeniusONE Server to troubleshoot problems. It is recommended to create these log files immediately after...")
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Introductions

In most cases, TAC will need a set of log files from nGeniusONE Server to troubleshoot problems.

It is recommended to create these log files immediately after the problem has risen and send them to TAC as soon as possible by attaching them to the ticket during creation.

 

Solution

Using an SSH claint of our choice, login to nGeniusONE Server CLI.

Move to the folder /opt/NetScout/rtm/cd ..

 

 

 

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