Upgrade procedure for non Link-Live users

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Revision as of 19:09, 8 January 2019 by Bert (talk | contribs)
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Introduction

If your unit is claimed to Link-Live then we highly recommend following the 'regular' Firmware Update procedure via Device Settings. 
If for any reason your unit is not claimed in Link-Live, then you will need to follow the manual update procedure below.

 

Solution

  • Download the latest firmware from MyNetscout here. Don't unzip; just copy the zip file to the micro SD card provided with the unit
  • Power off your LRG2 unit
  • Press and hold (at the same time) the volume-up button and the power button on your LRG2 unit
  • The LRG2 unit will power on and enter recovery mode
  • Use the volume buttons up/down to select “apply update from SD card”, and use the power button to confirm the selection

https://netscout.desk.com/customer/portal/attachments/839586

  • Use the volume buttons up/down to select the LRG2 firmware that you copied to the micro SD card and select upgrade

https://netscout.desk.com/customer/portal/attachments/839587

  • Restart your LRG2 unit.
  • After power-up, on the Home screen enter  Device Settings >About Tester >CHECK FOR UPDATES, and check if the version number been updated to the latest version

https://netscout.desk.com/customer/portal/attachments/839588

 

 

 

 

 

 

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