License unlock

Introduction

NetScout license if bound to the IP address or the Host ID of the nGenius Server.  In case the nGenius Server is relocated to other physical of virtual hardware, the license must be unlocked.  

 

Solution

Host ID

To unlock the license, you don't need the current or new Host ID but you will need it at a later stage to re-register the serial number/license key.

The Host ID are the last eight characters of the server's MAC address without separators.  Alternatively,  the IP address of the server can also be used to register the serial number/license key.

 

Unlock the license

Go to https://my.netscout.com and login with your MyNetScout credentials.

On the home page titled OVERVIEW, expand the section Utilities on the left hand side.