Creating log files
Jump to navigation
Jump to search
The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.
Introduction
In case of an incident, it is advisable to send logs together with the creation of the ticket or anytime the support engineer asks you to. This solution applies to all TruView devices.
Solution
Using the SSH client of you choice, login to the command line interface of TVC. Once logged in successfully, execute the following command to create a file containing all the logs required.
Keep all services running and run the following script as sudoer:
$ sudo su - # cd /opt/tv # ./collect_logs.sh
Still within the same directory, list all regular files:
# ls appliance collect_logs.sh dataengine flow personality queryengine serverhealth tv-reboot.sh tv-shutdown.sh tv-stop-services.sh application configengine dds manager portal repository tv-logs_2018-01-19_13-22-44.tar.gz tv-restart-services.sh tv-start-services.sh userdiscovery
Notice the file tv-logs*. This is the file you have to transfer to support.
These type of files could be large; make sure to delete afterwards:
# rm tv-logs*