How to open a case with TAC: Difference between revisions

From wiki.comcert.com
Jump to navigation Jump to search
(Created page with " <span style="font-family:verdana,geneva,sans-serif;">Don't we all hate when the system breaks?  Don't worry; a team of experts is standing-by 34/7 to help you in the mos...")
 
No edit summary
Line 1: Line 1:


<span style="font-family:verdana,geneva,sans-serif;">Don't we all hate when the system breaks? &nbsp;Don't worry; a team of experts is standing-by 34/7 to help you in the most efficient way. &nbsp;</span>
<span style="font-family:verdana,geneva,sans-serif;">Don't we all hate when a system breaks? &nbsp;Don't worry; a team of experts is standing-by 34/7 to help you in the most efficient way. &nbsp;</span>


<span style="font-family:verdana,geneva,sans-serif;">You can augment&nbsp;that efficiency by following these simple&nbsp;guide lines when opeening a support case.</span>
<span style="font-family:verdana,geneva,sans-serif;">You can augment&nbsp;that efficiency by following these simple&nbsp;guide lines when opeening a support case.</span>
Line 13: Line 13:
**<span style="font-family:verdana,geneva,sans-serif;">the name of the company you work for</span>  
**<span style="font-family:verdana,geneva,sans-serif;">the name of the company you work for</span>  
**<span style="font-family:verdana,geneva,sans-serif;">the Master Care number</span>  
**<span style="font-family:verdana,geneva,sans-serif;">the Master Care number</span>  


*<span style="font-family:verdana,geneva,sans-serif;">Describe your problem clearly; add screen shots if possible</span>  
*<span style="font-family:verdana,geneva,sans-serif;">Describe your problem clearly; add screen shots if possible</span>  
*<span style="font-family:verdana,geneva,sans-serif;">Tell us what troubleshooting you did already</span>  
*<span style="font-family:verdana,geneva,sans-serif;">Tell us what troubleshooting you did already</span>  
*<span style="font-family:verdana,geneva,sans-serif;">Whenever possible, attach (recent) log files so the engineer can have a first look at the proble</span>
*<span style="font-family:verdana,geneva,sans-serif;">Whenever possible, attach (recent) log files so the engineer can have a first look at the proble</span>

Revision as of 13:12, 15 October 2016

Don't we all hate when a system breaks?  Don't worry; a team of experts is standing-by 34/7 to help you in the most efficient way.  

You can augment that efficiency by following these simple guide lines when opeening a support case.

To open a support ticket with Netscout' Technical Assistance Center, send an e-mail to techsupport@netscout.com

  • Write in English if possible
  • Use a meaningful subject line
  • In the body of the message, mention:
    • your name
    • the number where TAC can reach you during office hours
    • the name of the company you work for
    • the Master Care number


  • Describe your problem clearly; add screen shots if possible
  • Tell us what troubleshooting you did already
  • Whenever possible, attach (recent) log files so the engineer can have a first look at the proble