Difference between revisions of "How to open a case with TAC"
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(Created page with " <span style="font-family:verdana,geneva,sans-serif;">Don't we all hate when the system breaks? Don't worry; a team of experts is standing-by 34/7 to help you in the mos...") |
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| − | <span style="font-family:verdana,geneva,sans-serif;">Don't we all hate when | + | <span style="font-family:verdana,geneva,sans-serif;">Don't we all hate when a system breaks? Don't worry; a team of experts is standing-by 34/7 to help you in the most efficient way. </span> |
<span style="font-family:verdana,geneva,sans-serif;">You can augment that efficiency by following these simple guide lines when opeening a support case.</span> | <span style="font-family:verdana,geneva,sans-serif;">You can augment that efficiency by following these simple guide lines when opeening a support case.</span> | ||
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**<span style="font-family:verdana,geneva,sans-serif;">the name of the company you work for</span> | **<span style="font-family:verdana,geneva,sans-serif;">the name of the company you work for</span> | ||
**<span style="font-family:verdana,geneva,sans-serif;">the Master Care number</span> | **<span style="font-family:verdana,geneva,sans-serif;">the Master Care number</span> | ||
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*<span style="font-family:verdana,geneva,sans-serif;">Describe your problem clearly; add screen shots if possible</span> | *<span style="font-family:verdana,geneva,sans-serif;">Describe your problem clearly; add screen shots if possible</span> | ||
*<span style="font-family:verdana,geneva,sans-serif;">Tell us what troubleshooting you did already</span> | *<span style="font-family:verdana,geneva,sans-serif;">Tell us what troubleshooting you did already</span> | ||
*<span style="font-family:verdana,geneva,sans-serif;">Whenever possible, attach (recent) log files so the engineer can have a first look at the proble</span> | *<span style="font-family:verdana,geneva,sans-serif;">Whenever possible, attach (recent) log files so the engineer can have a first look at the proble</span> | ||
Revision as of 13:12, 15 October 2016
Don't we all hate when a system breaks? Don't worry; a team of experts is standing-by 34/7 to help you in the most efficient way.
You can augment that efficiency by following these simple guide lines when opeening a support case.
To open a support ticket with Netscout' Technical Assistance Center, send an e-mail to techsupport@netscout.com
- Write in English if possible
- Use a meaningful subject line
- In the body of the message, mention:
- your name
- the number where TAC can reach you during office hours
- the name of the company you work for
- the Master Care number
- Describe your problem clearly; add screen shots if possible
- Tell us what troubleshooting you did already
- Whenever possible, attach (recent) log files so the engineer can have a first look at the proble